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FAQ

How long does each cartridge last? 💧
Each cartridge delivers up to 12,000 litres of water — around 6 months (and in some households up to 8 months) of daily showers. That’s twice as long as most filters, meaning fewer replacements, less waste, and consistently balanced water.

What makes FyLTERED™ different from other filters? ⚡
While standard filters only remove impurities, FyLTERED™ goes further — infusing Vitamin C and natural minerals back into your water to support skin and hair health. Every shower becomes part of your beauty ritual, not just a rinse.

How do I install the filter? 🔧
No tools needed. It attaches in minutes to your shower arm. Each box includes washers, tape, and instructions.

What’s included in the box? 📦
Every filter comes pre-loaded with one cartridge, plus the fittings you need.

When should I replace my cartridge? ⏳
We recommend replacing it every 6 months for the best results. In some cases, you may notice reduced water flow when the cartridge is nearing capacity — this can be a sign it’s time to replace. As usage varies by household, think of 6 months as the conservative guideline, with some homes getting up to 8 months.

Is the filter suitable for renters? 🏡
Yes — FyLTERED™ installs without tools or permanent changes, making it ideal for renters. It’s also fully portable, so you can take it with you to new homes or even install it temporarily at your holiday accommodation.

Where are orders dispatched from? 📦
All orders are dispatched from Melbourne within 2 business days.

Does the filter affect water pressure? 🚿
No — FyLTERED™ filters are designed to maintain strong, consistent water flow while still delivering pure, mineral-rich water.

Do you ship outside Australia? 🌏
Right now, we ship within Australia only.

What’s your return policy? 🔄
If something isn’t right, email us at hello@fylteredtm.com.au within 14 days of delivery.