Privacy policy

4864 Pty Ltd trading as FYLTERED (ABN 56681445376) operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is hosted on Shopify. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls for the collection, processing and disclosure of personal information.

By using the Services you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

We may collect the following categories of personal information:

Contact details such as name, email, phone, billing and shipping addresses.
Account information such as login, password, preferences and settings.
Transaction information such as items viewed, added to cart, purchased, returned or exchanged.
Payment information such as card type and confirmation details (processed securely by Shopify or other payment providers, not stored by us).
Communications such as support requests and order enquiries.
Device and usage information such as IP address, browser type, access times and site interactions.
Inferences drawn from the above to help improve your shopping experience.

How we collect personal information

Directly from you when you make a purchase, create an account or contact us.
Automatically via cookies and similar technologies.
From service providers (Shopify, payment gateways, shipping providers, analytics).
From partners or third parties where permitted by law.

How we use personal information

We use your personal information to:

Process payments, fulfil orders, manage your account and arrange shipping.
Communicate with you about orders, support, and marketing (you can unsubscribe at any time).
Improve and personalise the Services.
Detect and prevent fraud or unauthorised activity.
Comply with legal obligations.

Cookies and analytics

We use cookies to operate the site, keep you logged in, remember your cart, measure performance and personalise content. You can control cookies in your browser settings, but essential cookies are required for core site functions.

How we share personal information

We may share personal information:

With Shopify as our ecommerce host.
With payment, shipping and logistics providers.
With analytics and marketing partners.
With professional advisers (e.g. auditors, legal).
Where required by law or to protect rights and safety.
With your consent or direction (e.g. reviews, third-party integrations).

We do not sell your personal information.

International transfers

Our store is hosted by Shopify, and some service providers may be located outside Australia. We take reasonable steps to ensure appropriate safeguards are in place when information is transferred overseas.

Security

We use administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Retention

We retain personal information as long as needed to provide the Services and meet legal obligations (e.g. tax and accounting).

Your rights

You may have rights to access, correct or delete your personal information, subject to law. You can also opt out of marketing emails at any time by clicking unsubscribe.